Terms of Service

1. Acceptance of terms

By accessing or using DrugSync ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

2. Description of service

DrugSync provides a pharma sales intelligence platform including market dashboards, sales analytics, CRM tools, and data integrations for pharmaceutical teams operating in Saudi Arabia. The Service is provided on an "as-is" basis and may be updated, modified, or discontinued at our discretion.

3. Accounts and access

• You are responsible for maintaining the confidentiality of your account credentials.
• Each user must have their own account. Sharing credentials is prohibited.
• Workspace administrators manage user access and permissions within their organisation.
• We may suspend or terminate accounts that violate these terms or pose a security risk.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable regulations.
• Attempt to gain unauthorised access to other users' workspaces or data.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Use automated tools to scrape, crawl, or extract data from the Service without authorisation.
• Upload or transmit malicious code, viruses, or harmful content.

5. Data ownership

Your organisation retains ownership of all business data uploaded to or generated within your workspace. We do not claim ownership of your data. We use your data solely to provide and improve the Service as described in our Privacy Policy.

6. Intellectual property

The DrugSync platform, including its design, code, features, documentation, and branding, is owned by DrugSync and protected by intellectual property laws. These terms do not grant you any rights to our intellectual property beyond the limited right to use the Service.

7. Limitation of liability

To the maximum extent permitted by law, DrugSync shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the fees paid by your organisation in the twelve months preceding the claim.

8. Disclaimers

Market data, pricing information, tender details, and regulatory information displayed in the Service are provided for informational purposes only. DrugSync does not guarantee the accuracy, completeness, or timeliness of third-party data. Business decisions should not be based solely on information provided by the Service.

9. Termination

Either party may terminate access at any time. Upon termination, your organisation may request an export of its data within 30 days. After this period, data may be permanently deleted.

10. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved through the competent courts in Riyadh, Saudi Arabia.

11. Changes to terms

We may update these terms from time to time. Material changes will be communicated via the platform or email at least 14 days before taking effect. Continued use of the Service constitutes acceptance of the updated terms.

12. Contact

For questions about these terms, contact us at [email protected].